Terms & Conditions

Our Terms and Conditions 

This website is owned and run by Egans Flowers. By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this website and/or by completing the registration process to open an account with Egans Flowers, you agree to be bound by these Terms and Conditions. Egans Flowers may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Complaints

If you have an issue or a complaint, please e-mail us with your order number and state what the issue was and we will come back to you as soon as possible. Please come back to us a soon as possible to allow us try and fix any problems you may have.

Invalid credit card details

If you provide us with incorrect or invalid credit card or payment details your order may not be processed correctly through the site. We do our best to spot these “dropped orders” daily, however if you do not receive an Order Confirmation, your order has not been processed correctly. We will attempt to contact you, but we do not accept any responsibility for this sort of issue arising.

Outside our control

Egans Flowers is not responsible for: 


The delivery of flowers to an incorrect address supplied by the sender.
An unsuccessful delivery due to the recipient not being present at the address supplied by the sender.

Currency 

All orders paid for by credit cards on Egans Flowers website will be deducted from your account in Euro. A slight variation may occur between the price you see in a local currency and the price paid due to fluctuations in exchange rates.

Substitutions 

Substitutions may be necessary to ensure your arrangement or speciality gift is delivered in a timely manner. We promise to take the utmost care and attention with your order to ensure that it is as similar as possible to the requested item. In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour. If the floral container shown online is not available, a similar container will be used.